 Ordering Information |
|
|
Receipts
Access Display Group, Inc. ships many of its products from its warehouse as well as directly from many of its manufacturers. A packing list comes with the shipment of your order, but not an invoice. We also realize that many of our orders are sent to different address, third party or to someone else other than the primary buyer, and we are sensitive about including any documents that would reflect the price. This being the case, the order confirmation that you received via e-mail serves is your official receipt. If you have your order number from your order confirmation, you can print a copy of your receipt. If you do not have your order number contact us customer service or call 800-289-1539.
Back to Top
First Time Ordering
Placing Your First Order
It's easy to order with Access Display Group, Inc.. We make it simple and convenient. We also accept orders by phone, fax and snail mail - see our Payment Methods help section for more details.
Finding Items
You can search for items from the left side category links or middle of the page links. As you click into these links, you should
have the option to narrow down your selection again by clicking the specific product category to get to the desired display
product. A keyword search box is located in the top left corner on every page of our store. You can find products by placing word or combination of words such as frames, SwingFrames, poster displays, sign holders, displays, display cases, cork boards or enclosed cork boards, etc...
Adding Items to Your Shopping Cart
When you are ready to purchase an item, you may have to select an option in the pull down box at the bottom of the product
description. Then click the "Add To Shopping Cart" button. You will now be directed straight to viewing all items in your
shopping cart. Each time you add an item to your shopping cart, you will be able to view all the items in your cart. After
viewing the items in your shopping cart, you can start checking out or you may continue shopping by using any of the
continue shopping button. While you are shopping you can access your shopping cart anytime by clicking on the link that says
'Shopping Cart' at the top right of any page.
Proceed to Checkout
Once all the items you want to buy are in your Shopping Cart, you can click the button, 'Proceed to Checkout'. Here is where
you will enter your order information. Once complete press send and you will receive a confirmation. We will notify you via
E-mail if the product is back ordered or delayed.
Back to Top
Cancel or Change Order
We strive to ship all orders within the lead time stated for each product or as soon as possible. We will gladly ATTEMPT to process the cancellation, provided the order has not yet entered the production process.
If the item you wish to cancel has already entered the production process, it cannot be cancelled by you or by our customer
service department. However, you may return the item subject to that item's return policy. Visit our return and exchange
policy for more information.
In order to request a cancellation or change to your order, please call 800-289-1539. To ensure timely processing of your
cancellation, please do not send your request via email. Thank you for your consideration.
Back to Top
Payment Methods We Accept
We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every
transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.
Credit Cards
We currently accept Visa, MasterCard, American Express and Discover cards. You can safely enter your entire
credit card number via our secure server, which encrypts all submitted information.
Checks and Money Orders
Pre-payment by check or money orders will be accepted under the following conditions. These orders must be called in and
handled by customer service at 800-289-1539.
If accepted by customer service, proceed to the checkout page, print the page with the items that you wish to order and
mail to us along with your check or money order. Items will be shipped when payment clears through our bank.
Purchase Orders / Net 30
We accept Purchase Orders from qualified businesses including Local, State and Federal government departments
and
agencies. Purchase Orders from other organizations, including education, institutions and non-profits will be
reviewed
for acceptance.
To establish a Net 30 account with Access Display Group, Inc., please call Customer Service at 800-289-1539 before placing your
order. The first order may require full payment or half payment before proceeding. Net 30 accounts are offered on a
limited basis and generally require 3-7 business days for approval and will delay ordering and shipping until an
extensive credit check is made.
You can be confident that your personal and account information is secure at OutdoorDisplayCases.com. We employ the
latest 128-bit encryption technology in all parts of our site that require any personal information.
We are unable to bill to credit cards or accept any form of payment from any country besides the United States through
this web site. For all non USA orders call Customer Service.
Back to Top
Sales Tax Requirements
Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers.
Items sold and shipped to destinations in New York State are subject to sales tax. Laws require that we charge sales tax on the
full amount of the order.
How Tax Is Calculated?
The amount of tax charged depends upon many factors, including manufacturers address(s) and warehouse locations,
the type of item purchased, and the destination of the shipment.
Items sold by Access Display Group, Inc. and shipped to destinations within New York State are subject to tax.
An item ordered from one of our vendors partners that is taxable will appear in order total during your checkout process.
Items identified as "taxed" have been subjected to sales tax. All other items have not been taxed, either because
Access Display Group, Inc. or its vendor partner or seller is not required to collect the tax or the item is not subject to tax.
If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of
each individual item. In accordance with state tax laws, the total selling price of an item will generally include item shipping
and handling and any special service charges, as well as any item discounts.
The tax rate applied to your order will generally be the combined state and local rate for the address where your
order
was shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home
address than it is for an order for the very same items shipped to your work or business address. Access Display Group, Inc. obtains
New York sales tax rates from http://www.tax.state.ny.us. Our vendors provide us with their required state
and local sales taxes.
Note: that many factors can change between the time you place an order and the time of credit card charge authorization,
which could affect the calculation of sales taxes. The amount appearing on your order as Estimated Tax may differ from
the
sales taxes ultimately charged. For example, tax law changes may occur between order placement and credit card charge
authorization that could result in an increase or decrease in taxes charged. We also offer a number of flexible shipping options
that could change the calculation of sales tax. Thus, we cannot know with certainty how allocations of shipping charges and
promotional discounts will be made to individual items when we quote estimated taxes at the time
your order is placed.
Tax-Exempt Customers
First, place your order through our Web site. After you've placed your order, please submit the necessary information by fax in
order to receive a sales tax exemption. Our fax number is (877) 842-5126.
Exempt purchasers need to provide us with a copy of a state resale certificate, exemption certificate, or other acceptable proof of
your exempt status for the state where the items will be shipped.
Please include the following:
• Your order number
• E-mail address
• Acceptable proof of your exempt status (as outlined above)
• The name of the organization that purchased the items
• United States Government Purchasers
Sales tax does not apply to purchases made by the United States Government. In order to document that a sale has been made to
the U.S. Government, we need to obtain a copy of one of the following:
• Federal tax ID certificate
• Certificate of exempt status
• Photocopy of your qualified U.S. Government Credit Card
• Government Voucher
• Check from the U.S. Government payable to Display4Sale
• Mark your fax "Attn: Display4Sale Tax Exempt"
Back to Top
Tracking Your Order
Go to customer Login and provide your E-Mail and Password.
Then use your order number to track the status of your order.
Please enter this information exactly as it appears on your order receipt.
If you do not have your order number, please call 800-289-1539 or Email Us
Please Note:
• Tracking is available only after an order has shipped.
• Packages shipped via freight may not have accessible tracking information for up to 48 hours after
you receive the tracking number.
• Some items require special shipping arrangements and may not be trackable.
Back to Top
Orders Never Received
If you have tracked your order from our Order Status page and found discrepancies in the delivery date or have not received your order
within 5 business days of its scheduled delivery date, please contact our Customer Service Specialists. We will seek the location of your
order and promptly resolve the issue.
Back to Top
Back Ordered Items
Periodically, due to the overwhelming popularity of an item, a product must be placed on back order until additional inventory or materials
to assemble the item is received. If your order includes an item that has been placed on back order, you will promptly be notified by a
Customer Service Specialist, who will provide you with options to fulfill your current order.
If OutdoorDisplayCases.com or its supplier is unable to fulfill an order, your order will in turn be cancelled. While we sincerely regret cancelling
any orders due to a shortage of inventory, sometimes these circumstances are beyond our control. Therefore, any items you require in a
timely manner, we recommend not be purchased if on Back Order Status.
Back to Top
|
|
